Privacy Policy

About this policy

This Privacy Policy explains what information BIMHIVE collects when you use the website and our plugins, why we collect it, and the choices you have.

Information you give us

- Account details: your name, email address and password. Passwords are stored only in hashed form, never as plain text. - Profile details you choose to add, such as profession, country, company or university. - Billing details needed for orders, such as your billing address. - Support tickets, reviews and anything else you write on the site. - If you apply to sell, your company name, logo, description and website.

Information from your purchases and licenses

We keep a record of your orders, licenses, trials and memberships so you can download and activate what you're entitled to.

Payments are handled by a third-party payment provider. We receive whether a payment succeeded and the order details, not your full card number.

Information from our plugins

When a BIMHIVE plugin starts, it contacts BIMHIVE to check its license. It sends the product code, your license key and a hashed identifier of the computer. We use this only to check that the license is valid and to enforce the number of computers it may be used on. We record when each computer was first and last seen.

Information collected automatically

Like most websites, our servers may log technical information such as your IP address, browser type and the pages requested. We use it to keep the service secure and to fix problems.

We also keep a record of sign-in attempts to BIMHIVE accounts: the time, the email address entered, whether it succeeded, the IP address and the device's browser description. It helps us detect attempts to break into accounts, and you can see your own recent sign-ins on your account's Security page. These records are deleted after 180 days.

When you download a product we record the date and product, so sellers and BIMHIVE can see how often each product is downloaded. Sellers only ever see totals, never who downloaded.

We don't use advertising or analytics trackers.

Cookies and browser storage

We use a small number of cookies that the site needs to work: one keeps you signed in, and one protects forms against cross-site request forgery.

Your cart is saved in your browser's local storage so it survives a page reload, and if you close the promotion bar, that choice is remembered for the rest of your browser session. Neither is sent to anyone else.

How we use your information

- To run your account and deliver the products you buy, claim or subscribe to. - To check licenses and prevent misuse. - To answer support tickets and notify you about your orders, reviews or seller application. - To keep the service secure and working. - To meet legal and accounting obligations.

Who we share it with

We don't sell your personal information. We share it only with: - the payment provider that processes your payments; - the hosting and file storage providers that run the site on our behalf; - authorities, where the law requires it.

Partners who sell on BIMHIVE can see order information for their own products, such as the product, amount and date, but not your name or contact details.

How long we keep it

We keep your account information while your account exists. Order and payment records may be kept longer where accounting or legal rules require it.

Security

We protect your information with measures such as encrypted connections (HTTPS), hashed passwords and access controls for staff. No online service can be perfectly secure, so please use a strong, unique password.

Your choices

- You can view and update your profile details from your account. - You can see your signed-in devices and sign any of them out. - You can delete your account from your account settings. - You can ask us for a copy of your information, or ask us to correct or delete it, through Support Tickets.

Children

BIMHIVE is a professional service and isn't directed at children. We don't knowingly collect information from children.

Changes to this policy

We may update this policy as the service changes. The date at the top of this page shows when it was last updated.

Contact

If you have a question about this page, open a ticket from Support Tickets in your BIMHIVE account and our team will reply there.